Business / Organization Name:
1005 Northgate Blvd. #325
Technical Support Specialist
Horticultural Lighting Hardware and Software Solutions
This full-time position is responsible for specifying and supporting Heliospectra horticultural lighting hardware and software solutions to achieve successful outcomes for greenhouse growers, controlled environment agriculture (CEA) farmers, scientists, partners and others remotely by phone or email and at their places of businesses in North, Central, and South America. System Design and Coordination: Responsible for the technical specification of standard and custom-configured networked lighting systems. A typical project may include gathering customer requirements, interpreting architectural drawings, creating light plans, planning light usage, specifying standard and custom configurations based on site electrical and networking requirements, submitting utility rebate applications, coordinating with teammates and contractors, troubleshooting and documenting all details to ensure project objectives are met. Technical Support: Provide excellent service to internal and external customers. Coordinate closely with US and Sweden-based colleagues in sales, product management, logistics and supply chain management in meeting customer needs. Log all written and verbal customer communications within a customer relationship management (CRM) system.
Sustainable Food and Farming
Sunday, October 1, 2017
Application Requirements (resume, cover letter, etc.):
Please send your Cover Letter & CV to email@example.com
REQUIRED SKILLS AND EXPERIENCE Bachelor’s degree (B.A. or B.S.) in Electrical Engineering, IT or similar. 3+ years of relevant professional or educational experience, e.g. lighting controls, technical support or horticultural application. Experience managing multiple projects and competing deadlines. Ability to communicate professionally and effectively with a diverse workforce and customer base. Competency to quickly grasp and effectively convey technical concepts. Ability to use standard and specialized computer software including Microsoft Office, CRM and lighting/AutoCAD or similar. Ability to set up a professional working environment in a home office.
Wage, Salary & Benefits Description:
Competitive salary and benefits package.